Frequently Asked Questions

1. After selecting and seeing in detail the products you are interested in add them to the cart, to see your cart and proceed to the completion of the order place the cursor on the top right of the basket icon and click on the basket icon (top right of screen).

2. To proceed to the next step, accept the terms of use and click the COMPLETE ORDER button.

3. You have the opportunity to complete your order either as a Guest by filling in the required fields, or if you have an account through it simply by entering your email and password, or to re-create an account by declaring email and other necessary information.

4. Fill in the shipping details and billing details as requested. To proceed to the next step, press the button CONTINUE TO SEND.

5. Select a shipping method and press the button that CONTINUES TO SEND.

6. Select the payment method you want by clicking on the white box that appears next to each payment method and complete your order.

Upon successful completion you will see a message on your screen that will give you the code of your order and will inform you of the email address where you will be sent a preview of the order you just made.

The website MILENA by PARIS uses the SSL protocol, with 256bit encryption (the most powerful today), for secure online commercial transactions. This encrypts all of your personal information, such as your credit card number, name and address, so that it cannot be read or changed when transferred over the Internet. SSL (Secure Sockets Layer) is now the global Internet standard for authenticating websites to network users and for encrypting data between network users and web servers.
The secure communication system of is certified by the world-renowned company Geotrust.


You have the right to return the products you purchased, free of charge, within 10 working days, provided that the products you wish to return are in the same condition in which you received them, i.e. without being unsealed or their packaging has been violated, together with proof of retail or invoice.

In case the reason for return concerns a mistake of the company, Milena by Paris undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense.

In case the consumer wants the return of his order without the fault of the company then the shipping costs are borne by the consumer themselves.

Your order can be found by going to the Order Tracking link at the bottom of the site.

You can use the “SIZE CHART” option under each product to find the right size.